FAQs


Who are Gisborne Net?

What do we do?

Do you provide coverage in my area?

How much does it cost to get connected?

What are your monthly charges?

How much data can I use?

What will the equipment on my property look like?

Can I use my own Wifi Router?

How do I get a Gisborne Net email address?

I’ve been told there is currently no Gisborne Net coverage in my area, what do I do next?

 

Who are Gisborne Net?

Gisborne Net brought the first Internet service to Gisborne in 1995.

Dial-up connections were replaced with broadband wireless to deliver a reliable high performance, high speed network for the East Coast Region.

 

What do we do?

Gisborne Net uses a land based microwave radio network to deliver fast, low cost internet.  We provide fast broadband connections throughout the East Coast and Wairoa regions.

 

Do you provide coverage in my area?

Our Network of repeaters provides coverage to most areas of the East Coast, Gisborne and Wairoa Regions.  However you will need to contact us and check that your property has line of sight to one of these repeaters.

 

coveragemap

 

LineofSight

 

How much does it cost to get connected?

Installation charges vary depending on the area and complexity of the installation.  Contact us for further information.

 

What are your monthly charges?

Gisborne City uncapped data plans start from $65 + GST per month.  Rural plans start at $75 + GST per month for uncapped data.  Business and School plans POA.

 

How much data can I use?

All Gisborne net plans are uncapped.

 

What will the equipment on my property look like?

An unobtrusive antenna, smaller than a Sky dish connects you to the web

Typical house installation

Typical house installation

Can I use my own Wifi Router?

You can use your own Wifi Router, or you can purchase one from us.

If you are using your own Wifi Router, it should be used in a bridge configuration (we can set this up for you).

1. All cables should be connected to the LAN ports

2. Do not connect cables to the WAN or Internet ports

3. Wifi routers should have DHCP switched off

 

How do I get a Gisborne Net email address?

You must be a current Gisborne Net customer to get an email address through us.  Please contact us with your preferred username and password and we will set it up for you.  Gisborne Net customers can have 2 Gisborne Net email addresses at no additional cost.

 

I’ve been told there is currently no Gisborne Net coverage in my area, what do I do next?

We are constantly expanding the network and adding repeaters so we will note your interest in our database and contact you should the situation change.

LineofSightTrees

 

 

LineofSightHill

 

Alternatively, if your community wants fast uncapped broadband service and there is no Gisborne Net service already available, it may be possible to provide a jointly funded solar powered repeater for your area.  The proposed repeater site should have good line of sight to all properties requiring service, and to one of Gisborne Net’s Network repeaters.  read more